frequently asked questions

My beginner-friendly kits are designed so you can dive in even if you’ve never picked up a needle before. Each kit comes with clear instructions written and photographic instructions, plus you can find some stitch tutorials on our youtube channel. You’re always welcome to reach out if you need some extra help.

Nope! If you can thread a needle, you’re already halfway there. Everything you need is included in your kit, just add scissors, a pen to trace your design if you’re doing embroidery, and a comfy seat.

That depends on the design and your pace. Some take just a few days, while others take a few weeks. Either way, stitching is all about enjoying the process; there’s no rush.

Mistakes happen! That’s part of the charm of hand stitching. Most can be unpicked or covered. You're always welcome to email me if you need help troubleshooting.

Our embroidery kits include hoops. Our cross stitch kits give you the option to add one. Just check the product listing when ordering as it’ll be clearly marked if a hoop is included or available as an add-on.

No, the design isn’t pre-printed. With our embroidery kits you’ll trace it yourself. It’s easy to do and gives you a cleaner finish when you stitch. Instructions are included in your kit.

All of our cross stitch designs use traditional counted cross stitch. This means that you’ll follow a chart and count your stitches, rather than stitching over a printed pattern.

Yes! Every kit comes with printed instructions that walk you through the steps.

Absolutely. Many of my kits are specifically designed with beginners in mind. If you’re unsure, each kit is marked with a skill level to help you choose the right one for you:

• Beginner: It’s your first time trying cross stitch
• Confident Beginner: You have a couple projects under your belt but you're still figuring things out
• Intermediate: You've been doing this for a while and you’re looking to try new techniques
• Advanced: You're a stitching pro

I do my best to photograph everything true to life, but colours can vary slightly depending on your screen. If you're unsure about a colour palette, feel free to ask.

Get in touch and let me know what you need. Please include the kit design and the thread colour you’ve run out of. I’m happy to send extras or point you to a colour match if needed.

You’ll receive a PDF file delivered straight to your inbox. It includes the full pattern, a stitch and colour guide, and clear instructions to help you get started.

Not at all. The PDF can be opened on any device with a PDF reader (most phones and computers have one built in). You can print it out or view it digitally while you stitch.

My patterns and kits are for personal use only, so please don’t sell finished pieces or use them to teach classes. If you’re interested in licensing for teaching or retail, please reach out.

I currently ship across Australia using Australia Post, with flat-rate shipping and free shipping on orders over $90.

At the moment, I only ship within Australia when you order through my website. However, I do offer international shipping to selected countries through my Etsy store. If you're outside Australia, you can find a range of kits available here: https://craftmakedo.etsy.com.

Orders are usually dispatched within 2-3 business days. Delivery time depends on your location, but most Aussie orders arrive within a week. You’ll receive tracking once it’s on the way.

Yes! If you’d like to collect your order at a market, just choose the ‘pick up’ option at checkout and let me know which event you’ll be attending.

If you haven't received your order within 14 days, please let us know and we will open a case with Australia Post.

If your order is faulty or damaged, please email us within 48 hours. Please provide a description of the issue and photographs so that we can see the problem.

If you receive the wrong item, please email us within 48 hours. 

We cannot offer you a refund if you have changed your mind. However, we are happy to offer you an exchange of equal value within 14 days of receiving your order. Your item must be in the same condition that you received it, unused and unopened in its original packaging. You will need to provide proof of purchase.

For further details, please check our refund policy.

If your order hasn’t shipped yet, we may be able to cancel it for you. Please email as soon as possible.

Digital pattern purchases are non-refundable. If you have any trouble accessing your files, please get in touch.

Of course! Just enter the recipient’s details at checkout and include a note that it’s a gift. We can leave out the receipt and add a handwritten note from you; just pop a message in the notes box at checkout.

All kits are beautifully packaged by default, but if you’d like a card included, just ask.

Check out our beginner’s guide to cross stitch here. Our youtube channel includes lots of embroidery stitch tutorials.

I host in-person workshops from time to time, including relaxed Sip & Stitch sessions and beginner-friendly cross stitch and embroidery classes. I also offer online workshops, delivered via Zoom. Upcoming events are listed here.

I do offer private group workshops for special events or businesses. Send me an email if you’d like to know more.

I’m currently developing a suite of courses, including Stitch School (a comprehensive embroidery course), plus mini-courses for specific projects. Join my email list to be the first to hear when they launch.

Always! Send me a message through the contact page or via Instagram. I’m happy to walk you through anything tricky.

I love working with shops and stockists who share a passion for slow stitching and handmade goods. If you're interested in stocking Craft Make Do kits or patterns, please head to the wholesale page or send me an email at hello@craftmakedo.com.au.

Most of my embroidery and cross stitch kits, as well as stick and stich packs are available for wholesale. Digital patterns are not currently licensed for resale.

Depending on timing and quantity, I may be able to create exclusive colourways or designs for your shop or event. Just reach out with your idea and we’ll see what’s possible!